The police does not protect us. End of experiment

Two months ago, I announced the beginning of an experiment to establish the level of responsibility of the metropolitan police in relation to the performance of their duties and how much she seeks to help people in distress. The reason for this was the attack on my neighbor. On the eve of May 9, an unknown person attacked her grandmother right outside the Sberbank building, where she received a pension, and took all the money. Together we went to the police.
The police does not protect us. The end of the experiment case, camera, attack, which, when, recording, will, spoke, police, Sberbank, ceased, police, defends, statement, police, nobody, accept, respond, then, shoot

After the attack, some time passed, and initially the police clearly explained their unwillingness to accept a statement from us by the past time, that we needed to go in hot pursuit, etc. and so on. However, once the attack occurred literally on the threshold of the bank, but the person of the attacker had to get on the video surveillance camera. Therefore, with the operative Sergey, who went out to discourage us from accepting the statement, we concluded something like a gentlemen’s agreement - if there is a recording from the camera, he will do his best to find the bastard. We shook hands and it seemed to me that we understood each other.
The next day I spent about an hour of my time bypassing the institutions that had surveillance cameras aimed at the crime scene. But the main thing is that the head of the branch of Sberbank has confirmed that they still have the recording from the camera of that date, only a request is needed. I gave all this information to the operative and prepared to wait ...
First, he stopped responding to SMS, then he stopped picking up the phone, and when he shot, he said that he was very busy. I made inquiries about whether there was interest in the records for that day, alas, no one turned to them.
When I talked about this case with my friends, somehow connected with the authorities, they said that without a criminal case, no one would do anything, but in this case, when grandmother is robbed, it could be a matter of principle and a decent policeman would do would be the minimum that was required of him. But not in this case. The operative I dealt with turned out to be a dishonest person. Is he alone?
During my life I wrote 5 statements to the police - deception, fraud, assault, etc. - and not a single case has ever led to any results.Either I received a formal reply, or there was no result. From here and a conclusion - the police does not protect us. Maybe the FSB is protecting us or the army, but the police are not.

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